Galaxy S Series - Lovely Heart Mirror Case

Frequently Asked Questions (FAQs)

1. How will I know my order is confirmed?
Once your order is successfully placed, you will receive a confirmation from us. The email will contain your order number and an estimated delivery time.

2. Can I modify my order after placing it?
Yes, you can make changes to your order, but only if it has not yet been processed. Please contact us within 24 hours of placing your order at help@gogirlish.com for modifications.

• Adding Items: Once an order is processed, new items cannot be added. However, you can place a separate order for the additional items.
• Removing Items: You can contact us to remove items from your order. We’ll cancel the order so you can place a revised one.

3. How can I track my order?
After dispatch, you will receive an email with the shipment details, including the AWB number and courier company name. You can:

• Track your shipment on the courier company’s website.
• Write to us at help@gogirlish.com for assistance.
• Track your order directly on our website.

4. Are there any shipping charges?
Shipping charges depend on your delivery location and the chosen delivery method. These charges are calculated based on the product weight, destination, and delivery speed. The exact shipping cost will be displayed on the payment confirmation screen before finalizing your order.

5. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for an additional fee of ₹79. COD orders are not eligible for cashback or free gifts. Opt for online payment for better deals and offers!

6. What are the ways I can place an order?
You can order through:

• Our Website: Place your order online.
• Email: Send your details to help@gogirlish.com.
• Phone: Call us at 9218081366.

For email or phone orders, kindly share:

• Your Full Name
• Complete Address (including PIN code)
• Email Address
• Product Details
• Contact Number

7. How long does delivery take?
Orders are dispatched within 2 working days of placement. Typically, deliveries take 5-6 working days, but additional time may be required for remote areas or due to unexpected weather conditions.

8. Can I use a different billing and shipping address?
Yes, you can provide separate addresses for billing and shipping during checkout.

9. How do I contact customer support?
You can get in touch with us via:

• Email: help@gogirlish.com
• Phone: 9218081366

10. Can I request expedited delivery?
Expedited delivery is region-specific. Please contact customer support at 9218081366 to check if priority delivery is available in your area.

11. Why is my shipment delayed?
While we dispatch orders within 2 working days, delivery times may vary due to:

• Remote locations.
• Adverse weather conditions.
• Courier delays beyond our control.

12. What payment methods are available?
We offer secure payment options, including:

• CC Avenue
• Razor Pay
• PayTM
  Choose the method that works best for you!

13. How do I cancel my order?
Canceling your order is easy:

1. Email us at help@gogirlish.com with the subject line "Cancel My Order."
2. Modify or cancel your order during the confirmation call we make before dispatching.
3. Call us directly at 9218081366 during office hours (10:00 AM - 05:00 PM).